|
All non urgent maintenance requests must be submitted in writing to Pride Real Estate and can be processed by completing the maintenance request form or either mail, fax or email your request to us. Please contact us directly for any urgent maintenance issues in the event of an emergency or contact the relevant tradesman for 24 hour assistance in the event the office is closed. Pride Real Estate has systems in place to deal with urgent repairs which are outlined at the bottom of the page. 
How we identify maintenanceWe identify maintenance through:
How we prioritise maintenance?Maintenance that affects health, safety or essential security of our tenants is undertaken first. We call this urgent, or priority work. What are Landlord’s responsibilities?They are simply summarised as follows:
What are the Tenants Responsibilities?They can be summarised as follows:
Maintenance is a major point of contact between Pride Real Estate Property Management and its tenants. It is used as an opportunity to improve their overall satisfaction with the properties and services we provide. We are pro-active to ensure critical and essential work is completed first. In maintaining our properties we recognise that they are a highly valuable asset. We plan and undertake maintenance work to maintain their value as an asset and as a home for tenants. What about small repairsTenants may fix minor repairs if he/she is competent to do so. For Example:
How responsive are we to repairs?We organise our maintenance work into categories of responsive and planned work. This helps us to meet the expectations of Tenants to get critical repairs fixed quickly and make best use of our resources by planning all other work. We are committed to providing a high level of service when responding to request for repairs. We will:
What about urgent repairs?Urgent repairs are where there is an immediate health, safety or security risk or where the property will be further damaged if works if are not carried out quickly. Urgent repairs are defined in The Residential Tenancies Agreement. Examples include:
If we are unable to organise repairs within a reasonable time frame, the tenant may arrange to get the work done to a maximum value of $1,000 & seek reimbursement from the landlord as per the RTA. Office TimesOFFICE HOURS: |
|
AFTER HOURS EMERGENCY CONTACTS
As outlined in the red booklet “Renting a home a guide for tenants and landlords” that you were given at the start of the tenancy, there may be circumstances when our office is closed and you require urgent repairs to be carried out after hours. These include:
| A burst hot water service | Flooding or serious flood damage |
| A blocked or broken toilet system | Serious storm or fire damage |
| A serious roof leak | A failure of gas electricity or water supply |
| A gas leak | A serious fault in a lift or staircase |
| A dangerous electrical Fault | Any damage that makes the premises unsafe or unsecure |
Please note:
- Should there be a failure of gas, electricity or water you are required to contact your service provider to ensure it is not a problem with your provider first.
- If a tradesman is called and it is established that the matter is not classed as an emergency the tenant(s) is required to pay the call out fee not the landlord.
| Office | St Kilda Office | Elwood Office | |
| Plumber | Hutchison’s Plumbing Phone: 9483 1445 | Hutchison’s Plumbing Phone: 9483 1445 | |
| Electrician | Red Electrical Phone: 0418 177 924 | County Electrical Services Phone: 0418 323 868 | |
| Locksmith | St Kilda Locksmiths Phone: 9525 5811 (Diverted) | Ace Locksmiths Phone: 9534 0586 (Diverted) | |
| Glazier | Balaclava Glass Phone: 0438 301 363 (Diverted) | Balaclava Glass Phone: 0438 301 363 (Diverted) |
For any other maintenance issues that are non urgent please email or complete a maintenance request form which is available from our agency advising us what needs to be repaired.
Download and print this Emergency Information sheet for tenants.
